- What types of calls does the National Human Trafficking Resource Center (NHTRC) receive?
- Who can call?
- What are the hotline hours of operation?
- Are calls to the National Human Trafficking Resource Center confidential?
- What happens after I report a tip?
- How many calls does the National Human Trafficking Resource Center receive?
- What languages does your program support?
- Do you accept international calls/tips?
- How can I get involved with the National Human Trafficking Resource Center (NHTRC)?
- How can I support the work of the National Human Trafficking Resource Center (NHTRC)?
- How do I add my organization to the National Human Trafficking Resource Center (NHTRC) referral database?
- Who operates the National Human Trafficking Resource Center (NHTRC)?
- Who funds the National Human Trafficking Resource Center (NHTRC)?
- Crisis Calls – This category includes calls received from self-identifying victims of trafficking in need of immediate assistance or calls from individuals calling on behalf of a potential victim in need of immediate assistance. Calls referencing potential minor victims of trafficking may also fall into this category even if the situation is not an emergency.
- Tips – Tips include calls received from individuals wishing to report information related to potential trafficking victims, suspicious behaviors, and/or locations where trafficking is suspected to be occurring.
- Training and Technical Assistance – Calls requesting training and technical assistance on anti-trafficking topics often include, but are not limited to, requests for: specialized information, phone consultations, materials reviews, trainings/presentations, and field training or joint activities.
- Referrals – This call category includes requests for referrals to organizations working to combat human trafficking, specified by name, geographical area and/or type of service provided.
- General Information – This category includes calls requesting general information on the issue of human trafficking, such as legal definitions, scope, statistics, trends, prevalence, etc.
- Related Calls – This category was created to address calls that are either irrelevant to the purpose of the National Human Trafficking Resource Center, or are related in issue (such as sexual assault or general labor exploitation) but are beyond the scope of NHTRC services.
Click here for more information about NHTRC call statistics.
Anyone can call the NHTRC. Past callers have included:
- Victims of human trafficking
- Friends and family members of victims
- Social service providers
- Law enforcement
- Human trafficking task forces and coalitions
- Medical professionals
- Legal professionals
- Policymakers and government employees
- Educators and students
- Community members
- Anyone who comes into contact with a potential victim
- Anyone who wants to learn more or get involved
Click here to learn more about how to contact the hotline.
The National Human Trafficking Resource Center is available to answer all types of calls from anywhere in the country, 24 hours a day, 7 days a week, every day of the year.
Yes. The caller will always remain anonymous, in compliance with the National Human Trafficking Resource Center’s Confidentiality Policy.
- The National Human Trafficking Resource Center strives to abide by the highest ethical standards.
- Calls received by the NHTRC are always anonymous unless the caller chooses to provide the NHTRC with his or her name and contact information and authorizes its use. This information is not given to law enforcement, other individuals, or other agencies without prior consent.
- In limited circumstances, we may be required to inform certain authorities if we suspect child abuse, have reason to believe the caller may harm his/her self or others, or if we are required by law.
- In other circumstances, where a caller prefers to remain anonymous, his/her privacy will be protected while the information they have conveyed about a situation of human trafficking will be shared with appropriate authorities.
Click here for more information about NHTRC policies.
After receiving a tip, the National Human Trafficking Resource Center (NHTRC) team jointly conducts a thorough internal review process to determine appropriate next steps. Crisis calls and urgent tips receive immediate follow-up. Before reporting, the NHTRC will consider the needs and stated preferences of the caller as a primary consideration. Additional considerations include: the specificity of the information provided, the presence of indicators of severe forms of trafficking in persons, the involvement of minors, and the anti-trafficking services and law enforcement available in the caller’s area. The preferences, when known, of the potential victims involved will also be taken as a primary consideration.
Follow-up may involve any of the following actions:
- An additional call to the caller to confirm the accuracy of information (with the caller’s consent);
- Provision of materials and/or referrals to organizations in the caller’s area serving trafficking victims;
- A report to a local anti-trafficking organization, service provider, or law enforcement. (Please refer to the NHTRC’s Confidentiality Policy.)
Click here to learn more or to report a tip.
The National Human Trafficking Resource Center (NHTRC) currently receives an average of 1000 calls per month. Call volumes have been steadily increasing in recent months. Additional Hotline Statistics are available in the Resources section.
The NHTRC is equipped to handle calls in all languages. The National Human Trafficking Resource Center (NHTRC) has Russian, Korean, and Spanish speakers on staff. The NHTRC is also able to connect to a tele-interpreting service with access to over 170 languages, 24 hours a day, 7 days a week through a tele-intrepreting service.
The National Human Trafficking Resource Center (NHTRC) is a nationally-focused hotline in the United States. However we do receive international tips and can process them in a limited capacity. When available, the NHTRC can provide referrals to U.S.-based and international organizations that handle international trafficking tips and inquiries. In some cases, the NHTRC may report the tips directly to federal law enforcement. For a list of International resources, see the Referrals section or the International Resources section.
- If you or someone you know has information on a potential trafficking situation, call us at 1-888-373-7888 or text to BeFree (233733).
- Call us for materials and resources to generate awareness in your community.
- Help us publicize the NHTRC by posting the number in your community or organization. Go to Publicize the Hotline or Rescue and Restore Materials for materials and information.
- For information on volunteer and employment opportunities at the NHTRC, please visit Join the Team.
How do I add my organization to the National Human Trafficking Resource Center (NHTRC) referral database?
To add your organization to our database, call the hotline at 1-888-373-7888 or text to BeFree (233733) and tell us about the services you provide and the populations you serve. The NHTRC is looking for organizations that provide a variety of services and resources to assist trafficking victims, including the following:
- Legal assistance
- Immigration assistance
- Case management
- Crisis intervention
- Direct victim extraction
- Transportation assistance
- Victim advocacy
- Other related services
How do I update my organization’s contact information in the National Human Trafficking Resource Center (NHTRC) referral database?
If your organization’s contact information has changed, including changes in staff, or you wish to change the process by which you receive referrals from the NHTRC, please call the hotline at 1-888-373-7888 or text BeFree (233733) and let us know. We would be happy to revise your contact information and ensure that we have the best and most up-to-date referral process in place.
Polaris Project, a non-profit, non-governmental organization working to combat human trafficking and modern-day slavery, began operation of the NHTRC on December 7, 2007. The hotline itself has been in operation since 2004. The NHTRC is currently run out of Polaris Project’s national headquarters in Washington, D.C.
The NHTRC receives support from a number of different sources. Funding and support is currently provided by the U.S. Department of Health and Human Services (HHS), the Embrey Family Foundation, Lexis Nexis, Salesforce, and other private donors and supporters. To make a tax-deductible donation please click here.